Returns & Refund Policy

 

 

At Rackings (CREEK BROTHERS PTY LTD), we want you to shop with confidence. If your purchase doesn’t meet expectations, our straightforward returns and refund policy makes it simple to resolve.

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📦 When Can You Return a Product?

 

 

• Items damaged in transit or delivered faulty.

• Wrong product or incorrect specifications supplied.

• Change of mind (within 14 days of delivery, in original packaging, unused).

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🔄 How to Lodge a Return

 

 

1. Contact our support team at [info@rackings.com.au / 0422 340 619] within 14 days of delivery.

2. Provide order number, product details and reason for return.

3. Our team will confirm eligibility and provide return instructions.

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💰 Refunds

 

 

• Refunds are processed once returned goods are inspected.

• Refunds will be made to the original payment method.

• Please allow 5–10 business days for processing.

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🚚 Return Shipping

 

 

• For faulty or incorrect items: Rackings covers return shipping.

• For change-of-mind returns: customers are responsible for shipping costs.

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❗ Important Notes

 

 

• Returned items must be in original condition with all parts included.

• We cannot accept returns on customised or clearance items unless faulty.

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🤝 Need Help?

 

Our customer service team is here to help.

📧 Email: info@rackings.com.au

📞 Phone: 0422 340 619