Privacy Policy
Last updated: 12 September 2025
At Rackings (“we”, “our”, “us”), your privacy matters. This policy explains what personal information we collect, how we use and protect it, and the choices you have. We aim to comply with applicable Australian privacy laws (including the Australian Privacy Principles). This page is for transparency and does not constitute legal advice.
1) Information We Collect
-
Contact & order details: name, email, phone, billing/shipping address.
-
Purchase & support records: items ordered, invoices, returns, warranty and support messages.
-
Website usage: pages viewed, time on site, device/browser, approximate location (via analytics/cookies).
-
Marketing preferences: email subscription status, campaign interactions.
-
Payments: processed securely via third-party gateways; we do not store full card numbers.
2) How We Use Your Information
-
Fulfilling and delivering orders, processing payments and returns.
-
Customer service, warranty and safety notifications.
-
Improving our site, products and logistics (analytics/diagnostics).
-
Fraud prevention, security, and compliance with applicable laws.
-
Marketing (with your consent or as permitted by law); you can opt out anytime.
3) Cookies & Tracking
We use necessary cookies (site function), performance cookies (analytics), and marketing cookies (ads & re-marketing). You can manage cookies in your browser settings; some features may not work without them.
4) Third-Party Services
We may share limited data with:
-
Payment processors (to complete transactions),
-
Couriers/fulfilment partners (for delivery),
-
Analytics & advertising providers (aggregated or pseudonymised where possible),
-
IT/security vendors.
We require service providers to handle data responsibly.
5) Data Retention
We keep records as long as needed for orders, tax and warranty obligations, and then securely delete or de-identify them.
6) Security
We use technical and organisational measures (encryption in transit, access controls, backups). No method is 100% secure; we work to continually improve safeguards.
7) Your Choices & Rights
-
Access/Correction/Deletion: request a copy, fix inaccuracies, or ask us to delete where legally permissible.
-
Marketing opt-out: use unsubscribe links or contact us.
-
Cookie controls: manage in your browser or device.
8) Children
Our site is not aimed at children. If you believe a child provided personal information, contact us to remove it.
9) International Transfers
Some providers may process data outside Australia. We require appropriate safeguards for such transfers.
10) Contact Us
Questions or requests about privacy:
Email: info@rackings.com.au
Phone: 0422 340 619
Address: 149 Indian Dr, Keysborough VIC 3173, Australia
11) Updates to This Policy
We may update this policy to reflect changes in law, technology or our services. The “Last updated” date shows the latest version.